The Department of Defense (DoD) has long promoted the importance of user experience (UX) design.
The DoD pioneered designing and validating complex systems that meet the needs of Warfighters within the harshest combat conditions.
Processes, programs, and projects incorporating UX design principles enable Warfighters to achieve their objectives with maximum effectiveness. Long before fielding any new solution, users need to be invited to give feedback on its design and trust it will be incorporated to reduce errors, cognitive load, and risk.
Every experience is designable, from the software that coordinates refueling, to the layout of a cockpit, to the structure of a briefing.