With the goal of providing better access to healthcare information for over 125 million patients, engineers at OptumHealth were at a standstill: Their data-savvy team lacked the confidence to deploy robust automated solutions given varying skill levels team-wide. Data Society developed a custom training program to establish a baseline understanding of how chatbots could be implemented across OptumHealth. Empowered with new skills, the engineering team was able to prototype the “drug chatbot,” where end-users gain invaluable information in order to better manage their medications and overall health – all in five days.
OptumHealth, a subsidiary of UnitedHealth, strives to shape a better healthcare system by bringing every aspect of the healthcare system together, giving 125 million people access to personalized health care services, including pharmacy and healthcare financial services.
When OptumHealth approached Data Society, senior engineers at the company were developing chatbots to give its customers to have easier access to key health data. However, engineers found it difficult to teach foundational concepts of implementing chatbots across teams of varying skill sets.