Frequently Asked Questions

General Terms & Conditions

What are the main terms and conditions for services provided by Data Society?

Data Society's services are governed by a comprehensive set of terms and conditions. These include the applicability of the agreement, scope of services, performance dates (which are estimates), customer obligations (such as cooperation and timely provision of information), change order procedures, payment terms, intellectual property rights, confidentiality, warranties, limitations of liability, termination rights, insurance requirements, waiver and force majeure clauses, assignment restrictions, relationship of the parties, governing law (Delaware), jurisdiction (Richmond, VA), notice requirements, severability, survival of certain clauses, amendment procedures, equal employment opportunity, and limited publicity rights. For full details, see the Terms and Conditions page.

How does Data Society handle changes to the scope or performance of services?

If either party wishes to change the scope or performance of services, the request must be submitted in writing. Data Society will provide a written estimate of the time, fee variations, and impact of the change. Both parties must agree in writing to any change order. Data Society may also make minor changes without customer consent if they do not materially affect the nature, scope, fees, or performance dates. Time spent assessing change requests may be charged on a time and materials basis. See Section 6 of the Terms and Conditions for details.

What are the payment terms and penalties for late payments?

Customers must pay all invoiced amounts within thirty days of the invoice date, in US dollars by ACH or check. If payment is late, Data Society may charge interest at 1% per month (or the maximum allowed by law) and may suspend services until payment is made in full. Customers are also responsible for all applicable taxes. See Section 7 of the Terms and Conditions for details.

What rights do I have to the deliverables created for my organization?

All intellectual property rights in deliverables created by Data Society are owned exclusively by Data Society. However, customers are granted a non-exclusive, worldwide, non-transferable, non-sublicensable, fully paid-up, royalty-free, and perpetual license to use the deliverables and associated intellectual property solely as necessary to make reasonable use of the services. See Section 8 of the Terms and Conditions for details.

How does Data Society protect confidential information?

All non-public, confidential, or proprietary information disclosed by Data Society to customers is protected and must not be disclosed or copied without prior written consent. Confidential information may only be used to make use of the services and deliverables. Data Society is entitled to injunctive relief for any violation of confidentiality. See Section 9 of the Terms and Conditions for details.

What warranties and limitations of liability does Data Society provide?

Data Society warrants that services will be performed professionally and in accordance with industry standards. If services are defective, customers must notify Data Society within five days. Remedies include repair, re-performance, or refund. Except for this warranty, all other warranties are disclaimed. Data Society's liability is limited to the aggregate amount paid under the agreement, except for gross negligence, willful misconduct, or bodily injury. See Sections 10-12 of the Terms and Conditions for details.

How can the agreement with Data Society be terminated?

Data Society may terminate the agreement with immediate effect if the customer fails to pay amounts due, does not comply with terms, or becomes insolvent. Certain provisions (confidentiality, governing law, jurisdiction, survival) remain in force after termination. See Section 13 and 25 of the Terms and Conditions for details.

Features & Capabilities

What products and services does Data Society offer?

Data Society provides a wide range of products and services, including hands-on, instructor-led upskilling programs, custom AI solutions, equitable workforce development tools, industry-specific training (healthcare, retail, energy, government), AI and data services (predictive models, R&D, cloud-native courses, project ideation, design thinking, machine learning, UI/UX analytics, rapid prototyping, executive technology coaching), and technology skills assessments. For more details, visit About Us.

What key capabilities and benefits does Data Society provide?

Key capabilities include tailored workforce skill development, operational efficiency through AI-powered tools (ChatGPT, Copilot, Power BI, Tableau), enhanced decision-making with predictive analytics and generative AI, equity and inclusivity via workforce development dashboards, seamless integration into existing systems, and proven results such as 0,000 annual cost savings (HHS CoLab) and improved healthcare access for 125 million people (Optum Health). For more, see About Us and HHS CoLab Case Study.

What integrations does Data Society support?

Data Society integrates with Power BI (dynamic dashboards), Tableau (interactive analytics), ChatGPT (generative AI automation), and Copilot (process optimization). These integrations streamline data access, collaboration, and workflow automation. Source: Training Catalog.

Security & Compliance

What security and compliance certifications does Data Society have?

Data Society is ISO 9001:2015 certified, demonstrating a commitment to quality management and continuous improvement. This certification ensures solutions meet stringent standards for reliability and quality. For more details, visit Security and Compliance.

Pain Points & Solutions

What core problems does Data Society solve for organizations?

Data Society addresses misalignment between strategy and capability, siloed departments and fragmented data ownership, insufficient data and AI literacy, overreliance on technology without human enablement, weak governance and unclear accountability, change fatigue and cultural resistance, and lack of measurable outcomes and ROI visibility. Solutions include tailored training, advisory services, and solution design focused on people, process, and technology. Source: Company Knowledge Base.

How does Data Society solve each of these pain points?

Data Society bridges strategy-capability gaps with tailored training and advisory services, integrates data across systems using Power BI and Tableau, improves literacy with hands-on, instructor-led programs, enables human adoption through mentorship, establishes governance frameworks, manages change fatigue with communication and learning initiatives, and provides clear KPIs and ROI tracking. For more, see the Case Studies page.

What KPIs and metrics are associated with Data Society's solutions?

Key metrics include: % of workforce with data/AI competencies, training completion rates, post-training performance improvement, % of data integrated across systems, collaboration index, literacy assessment scores, adoption rates of tools, reduction in "shadow AI" use, compliance audit scores, change adoption rates, ROI per initiative, and time-to-value. Source: Company Knowledge Base.

Use Cases & Industries

Which industries does Data Society serve?

Data Society serves government, energy & utilities, media, healthcare, education, retail, financial services, aerospace & defense, professional services & consulting, and telecommunications. For examples, see the Case Studies page.

Who is the target audience for Data Society's products?

Target roles include generators (professionals using data/AI daily), integrators (power users/analysts building dashboards), creators (developers/data scientists designing models), and leaders (executives/strategists setting vision). Data Society serves organizations in government, healthcare, financial services, aerospace & defense, consulting, media, retail, and energy. Source: Training Catalog.

Support & Implementation

How long does it take to implement Data Society's solutions, and how easy is it to start?

Data Society's solutions are designed for quick and efficient implementation. Organizations can start with a focused project and a small, cross-functional team. Onboarding is streamlined with live, instructor-led training, tailored learning paths, and automated systems requiring minimal maintenance. Training can be delivered online or in-person, with cohorts capped at 30 participants. For more, see Contact.

What training and technical support is available to help customers get started and adopt Data Society's products?

Support includes quick implementation, structured live training, ongoing mentorship, interactive workshops, dedicated office hours, and a Learning Hub with a virtual teaching assistant for real-time feedback and troubleshooting. Training is available online or in-person, ensuring active engagement and personalized learning. Source: Contact.

What customer service or support is available after purchasing Data Society's products?

Post-purchase support includes access to the Learning Hub and virtual teaching assistant for real-time feedback, ongoing mentorship, interactive workshops, dedicated office hours, and instructor-led training. Support is available online or in-person, ensuring personalized attention for troubleshooting and upgrades. Source: Support Details.

How does Data Society handle maintenance, upgrades, and troubleshooting?

Maintenance and upgrades are simplified through the Learning Hub and virtual teaching assistant, which provide real-time feedback and accountability. Customers also benefit from ongoing support, mentorship, interactive workshops, and instructor-led training. Support is available online or in-person, ensuring systems remain efficient and up-to-date. Source: Support Details.

Business Impact & Customer Proof

What business impact can customers expect from using Data Society's products?

Customers can expect measurable ROI (e.g., 0,000 annual cost savings for HHS CoLab), operational efficiency, enhanced decision-making, proven results (improved healthcare access for 125 million people via Optum Health), and long-term workforce development. For more, see HHS CoLab Case Study.

Competition & Differentiation

How does Data Society differ from similar products in the market?

Data Society stands out by offering tailored solutions for specific industry challenges, live instructor-led upskilling programs, equitable workforce development tools, seamless integrations (ChatGPT, Copilot, Power BI, Tableau), and a proven track record with over 50,000 learners including Fortune 500 and government clients. Advantages vary by role: executives get faster insights, managers benefit from automation, developers gain prototyping support, and HR teams access inclusive workforce tools. Source: Company Knowledge Base.

GENERAL TERMS AND CONDITIONS FOR SERVICES

1. Applicability

  • a. These terms and conditions for services (these “Terms“) are the only terms that govern the provision of services by Data Leaf Buyer, LLC dba Data Society Group (“Service Provider“) to the entity identified on a purchase order, invoice, or order confirmation that references these Terms (“Customer“).
  • b. The accompanying purchase order, invoice, or order confirmation (the “Order Confirmation“) and these Terms (collectively, this “Agreement“) comprise the entire agreement between the parties, and supersede all prior or contemporaneous understandings, agreements, negotiations, representations and warranties, and communications, both written and oral. In the event of any conflict between these Terms and the Order Confirmation, these Terms shall govern.
  • c. These Terms prevail over any of Customer’s general terms and conditions regardless whether or when Customer has submitted its request for proposal, order, or such terms. Provision of services to Customer does not constitute acceptance of any of Customer’s terms and conditions and does not serve to modify or amend these Terms.

2. Services

  • Service Provider shall provide the services to Customer as described in the Order Confirmation (the “Services“) in accordance with these Terms.

3. Performance Dates

  • Service Provider shall use reasonable efforts to meet any performance dates specified in the Order Confirmation, and any such dates shall be estimates only.

4. Customer’s Obligations. Customer shall

  • a. Cooperate with Service Provider in all matters relating to the Services and provide such access to Customer’s premises, and such office accommodation and other facilities as may reasonably be requested by Service Provider, for the purposes of performing the Services.
  • b. Respond promptly to any Service Provider request to provide direction, information, approvals, authorizations, or decisions that are reasonably necessary for Service Provider to perform Services in accordance with the requirements of this Agreement.
  • c. Provide such Customer materials or information as Service Provider may request to carry out the Services in a timely manner and ensure that such Customer materials or information are complete and accurate in all material respects
  • d. Obtain and maintain all necessary licenses and consents and comply with all applicable laws in relation to the Services before the date on which the Services are to start.

5. Customer’s Acts or Omissions

  • If Service Provider’s performance of its obligations under this Agreement is prevented or delayed by any act or omission of Customer or its agents, subcontractors, consultants, or employees, Service Provider shall not be deemed in breach of its obligations under this Agreement or otherwise liable for any costs, charges, or losses sustained or incurred by Customer, in each case, to the extent arising directly or indirectly from such prevention or delay.

6. Change Orders

  • a. If either party wishes to change the scope or performance of the Services, it shall submit details of the requested change to the other party in writing. Service Provider shall, within a reasonable time after such request, provide a written estimate to Customer of:
    • i. The likely time required to implement the change;
    • ii. any necessary variations to the fees and other charges for the Services arising from the change;
    • iii. the likely effect of the change on the Services; and
    • iv. any other impact the change might have on the performance of this Agreement.
  • b. Promptly after receipt of the written estimate, the parties shall negotiate and agree in writing on the terms of such change (a “Change Order“). Neither party shall be bound by any Change Order unless mutually agreed upon in writing in accordance with Section 26.
  • c. Notwithstanding Section 6(a) and Section 6(b), Service Provider may, from time to time change the Services without the consent of Customer provided that such changes do not materially affect the nature or scope of the Services, or the fees or any performance dates set forth in the Order Confirmation.
  • d. Service Provider may charge for the time it spends assessing and documenting a change request from Customer on a time and materials basis in accordance with the Order Confirmation.

6. Fees and Expenses; Payment Terms; Interest on Late Payments

  • a. In consideration of the provision of the Services by Service Provider and the rights granted to Customer under this Agreement, Customer shall pay the fees set forth in the Order Confirmation.
  • b. Customer agrees to reimburse Service Provider for all reasonable travel and out-of-pocket expenses incurred by Service Provider in connection with the performance of the Services.
  • c. Customer shall pay all invoiced amounts due to Service Provider within thirty days from the date of Service Provider’s invoice. Customer shall make all payments hereunder in US dollars by ACH or check.
  • d. In the event payments are not received by Service Provider after becoming due, Service Provider may:
    • i. harge interest on any such unpaid amounts at a rate of 1% per month or, if lower, the maximum amount permitted under applicable law, from the date such payment was due until the date paid; and
    • ii. suspend performance for all Services until payment has been made in full.

7. Taxes

  • Customer shall be responsible for all sales, use and excise taxes, and any other similar taxes, duties and charges of any kind imposed by any federal, state, or local governmental entity on any amounts payable by Customer hereunder.

8. Intellectual Property

  • All intellectual property rights, including copyrights, patents, patent disclosures and inventions (whether patentable or not), trademarks, service marks, trade secrets, know-how, and other confidential information, trade dress, trade names, logos, corporate names and domain names, together with all of the goodwill associated therewith, derivative works and all other rights (collectively, “Intellectual Property Rights”) in and to all documents, work product and other materials that are delivered to Customer under this Agreement or prepared by or on behalf of Service Provider in the course of performing the Services, including any items identified as such in the Order Confirmation (collectively, the “Deliverables”) except for any Confidential Information of Customer or Customer materials shall be owned exclusively by Service Provider. Service Provider hereby grants Customer a license to use all Intellectual Property Rights in the Deliverables free of additional charge and on a non-exclusive, worldwide, non-transferable, non-sublicensable, fully paid-up, royalty-free and perpetual basis, solely to the extent necessary to enable Customer to make reasonable use of the Deliverables and the Services.

9. Confidential Information

  • a. All non-public, confidential or proprietary information of Service Provider, including, but not limited to, trade secrets, technology, information pertaining to business operations and strategies, and information pertaining to customers, pricing, and marketing (collectively, “Confidential Information“), disclosed by Service Provider to Customer, whether disclosed orally or disclosed or accessed in written, electronic or other form or media, and whether or not marked, designated or otherwise identified as “confidential,” in connection with the provision of the Services and this Agreement is confidential, and shall not be disclosed or copied by Customer without the prior written consent of Service Provider. Confidential Information does not include information that is:
    • i. In the public domain.
    • ii. Known to Customer at the time of disclosure
    • iii. Or rightfully obtained by Customer on a non-confidential basis from a third party.
  • b. Customer agrees to use the Confidential Information only to make use of the Services and Deliverables.
  • c. Service Provider shall be entitled to injunctive relief for any violation of this Section.

10. Representation and Warranty

  • a. Service Provider represents and warrants to Customer that it shall perform the Services using personnel of required skill, experience, and qualifications and in a professional and workmanlike manner in accordance with generally recognized industry standards for similar services and shall devote adequate resources to meet its obligations under this Agreement.
  • b. The Service Provider shall not be liable for a breach of the warranty set forth in Section 11(a) unless Customer gives written notice of the defective Services, reasonably described, to Service Provider within five days of the time when Customer discovers or ought to have discovered that the Services were defective.
  • c. Subject to Section 11(b), Service Provider shall, in its sole discretion, either:
    • i. Repair or re-perform such Services (or the defective part)
    • ii. Credit or refund the price of such Services at the pro rata contract rate.
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11. Disclaimer of Warranties.

  • EXCEPT FOR THE WARRANTY SET FORTH IN SECTION 11(a) ABOVE, SERVICE PROVIDER MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE SERVICES, INCLUDING ANY (A) WARRANTY OF MERCHANTABILITY; OR (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY OF TITLE; OR (D) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.

12. Limitation of Liability

  • a. IN NO EVENT SHALL SERVICE PROVIDER BE LIABLE TO CUSTOMER OR TO ANY THIRD PARTY FOR ANY LOSS OF USE, REVENUE OR PROFIT OR LOSS OF DATA OR DIMINUTION IN VALUE, OR FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.
  • b. IN NO EVENT SHALL SERVICE PROVIDER’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE AGGREGATE AMOUNTS PAID OR PAYABLE TO SERVICE PROVIDER PURSUANT TO THE APPLICABLE ORDER CONFIRMATION.
  • c. The limitation of liability set forth in Section 13(b) above shall not apply to (i) liability resulting from Service Provider’s gross negligence or willful misconduct and (ii) death or bodily injury resulting from Service Provider’s negligent acts or omissions.

13. Termination

  • In addition to any remedies that may be provided under this Agreement, Service Provider may terminate this Agreement with immediate effect upon written notice to Customer, if Customer:
    • a. Fails to pay any amount when due under this Agreement and such failure continues for thirty days after Customer’s receipt of written notice of nonpayment

      b. Has not otherwise performed or complied with any of the terms of this Agreement, in whole or in part

      c. Or becomes insolvent, files a petition for bankruptcy or commences or has commenced against it proceedings relating to bankruptcy, receivership, reorganization, or assignment for the benefit of creditors.

14. Insurance

  • During the term of this Agreement, Customer shall, at its own expense, maintain and carry insurance in full force and effect which includes, but is not limited to, commercial general liability (including product liability) in a sum no less than $1,000,000 with financially sound and reputable insurers. Upon Service Provider’s request, Customer shall provide Service Provider with a certificate of insurance from Customer’s insurer evidencing the insurance coverage specified in these Terms. Customer shall provide Service Provider with thirty days’ advance written notice in the event of a cancellation or material change in Customer’s insurance policy. Except where prohibited by law, Customer shall require its insurer to waive all rights of subrogation against Service Provider’s insurers and Service Provider.

15. Waiver

  • No waiver by Service Provider of any of the provisions of this Agreement is effective unless explicitly set forth in writing and signed by Service Provider. No failure to exercise, or delay in exercising, any rights, remedy, power, or privilege arising from this Agreement operates or may be construed as a waiver thereof. No single or partial exercise of any right, remedy, power, or privilege hereunder precludes any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.

16. Force Majeure

  • The Service Provider shall not be liable or responsible to Customer, nor be deemed to have defaulted or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of Service Provider including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, lock-outs, strikes or other labor disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

17. Assignment

  • Customer shall not assign any of its rights or delegate any of its obligations under this Agreement without the prior written consent of Service Provider. Any purported assignment or delegation in violation of this Section is null and void. No assignment or delegation relieves Customer of any of its obligations under this Agreement.

18. Relationship of the Parties

  • The relationship between the parties is that of independent contractors. Nothing contained in this Agreement shall be construed as creating any agency, partnership, joint venture or other form of joint enterprise, employment, or fiduciary relationship between the parties, and neither party shall have authority to contract for or bind the other party in any manner whatsoever.

19. No Third-Party Beneficiaries

  • This Agreement is for the sole benefit of the parties hereto and their respective successors and permitted assigns and nothing herein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit or remedy of any nature whatsoever under or by reason of these Terms.

20. Governing Law

  • All matters arising out of or relating to this Agreement are governed by and construed in accordance with the internal laws of the State of Delaware without giving effect to any choice or conflict of law provision or rule (whether of the State of Delaware or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Delaware.

21. Submission to Jurisdiction

  • Any legal suit, action, or proceeding arising out of or relating to this Agreement shall be instituted in the federal courts of the United States of America or the courts of the Commonwealth of Virginia in each case located in the City of Richmond or / and County of Henrico, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action, or proceeding.

22. Notices

  • All notices, requests, consents, claims, demands, waivers, and other communications hereunder (each, a “Notice“) shall be in writing and addressed to the parties at the addresses set forth in the Order Confirmation or to such other address that may be designated by the receiving party in writing. All Notices shall be delivered by personal delivery, nationally recognized overnight courier (with all fees prepaid), facsimile (with confirmation of transmission) or email or certified or registered mail (in each case, return receipt requested, postage prepaid). Except as otherwise provided in this Agreement, a Notice is effective only (a) upon receipt of the receiving party, and (b) if the party giving the Notice has complied with the requirements of this Section.

23. Miscellaneous

  • In the event that any party institutes any legal suit, action, or proceeding, including arbitration, against the other party arising out of or relating to this Agreement, the prevailing party in the suit, action or proceeding shall be entitled to receive, in addition to all other damages to which it may be entitled, the costs incurred by such party in conducting the suit, action, or proceeding, including reasonable attorneys’ fees and expenses and court costs.

24. Severability

  • If any term or provision of this Agreement is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction.

25. Survival

  • Provisions of these Terms, which by their nature should apply beyond their terms, will remain in force after any termination or expiration of this Agreement including, but not limited to, the following provisions: Confidentiality, Governing Law, Submission to Jurisdiction, and Survival.

26. Amendment and Modification

  • This Agreement may only be amended or modified in a writing which specifically states that it amends this Agreement and is signed by an authorized representative of each party.

27. EEO Clause

  • The Company is an Equal Employment Opportunity/Affirmative Action Employer. Neither the Company nor Client shall discriminate against any individual with respect to his or her compensation, terms, conditions, or privileges of employment because of such individual’s race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, genetic characteristic, national origin, age, handicap, medical condition, marital status, veteran status, status as a member of the Uniformed Services, or any other status protected by law. The parties incorporate by reference required, federal and state contracting laws and Executive Orders relative to Equal Employment Opportunity and Affirmative Action, including but not limited to Title VII of the Civil Rights Act of 1964 (42 U.S.C. § 2000), as amended by the Equal Opportunity Act of March 24, 1972, Executive Order 11246, as amended; 41 C.F.R. 60-1.4 (Equal Opportunity Clause); 41 C.F.R. 60-250.4 (Disabled Veteran/Vietnam Veterans); 41 C.F.R. 60-741.4 (Disabled Persons). If applicable, the Parties shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans. If applicable, the Parties shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities. The Parties also agree to comply with 29 C.F.R. part 470 (Notice of Employee Rights Concerning Payment of Union Dues) and other federal, state or local notice requirements, to the extent applicable.

28. Limited Publicity Right

  • Customer hereby grants DSG the right to identify Customer as a client of DSG in its marketing materials, websites, social media, presentations, and other communications. This may include, but is not limited to, the use of Customer's name, logo, and other relevant trademarks for the purpose of identifying Customer as a client of DSG.
  • DSG agrees to use Customer’s name and logo in a manner consistent with any brand guidelines provided by Customer. If at any time Customer wishes to withdraw or limit this permission, Customer shall notify DSG in writing, and DSG will cease any further use of Customer’s name or logo within a reasonable time period.