In the rush to integrate tools like ChatGPT and Gemini, many organizations jumped straight into adoption. However, after the initial wave of excitement, a more nuanced truth is emerging: handing people tools is not the same as preparing them to use them effectively.
“There was a lot of justified excitement about putting these things in people’s hands,” says Michael Harwick, Director of Learning Design at Data Society. “But now we’re seeing businesses take a step back. They’re asking tougher questions about governance, constraints, and what makes these tools useful in practice.”
This shift has sparked a more profound realization. AI training cannot be treated as a checkbox. Without intentional design, strong data foundations, and contextual support, corporate AI training will not achieve its intended impact. That’s why leading organizations are rethinking what it takes to build AI capability, starting with a solid approach to AI literacy training.
Not Everyone is Fluent, and That’s Okay
One common assumption about corporate AI training is that everyone will naturally learn how to use generative tools. But Harwick sees the limits of that thinking. “If left to their own devices, some people just are never going to get very good at using [AI tools],” he explains. “And it won’t be much of a time save.”
It is not about intelligence. It is about structured support. “There’s a body of knowledge about how to use these tools effectively,” Harwick adds. “And not everybody knows how to talk to the oracle in precisely the same way. Some prompts go farther than others.”
In other words, prompt engineering and tool fluency are not innate. They are learned skills. AI literacy training helps teams develop those skills, not just to use tools, but to use them responsibly and effectively.
Poor Data Undermines Good Tools
Even the best tools cannot compensate for bad inputs. Harwick highlights a growing awareness around data quality in corporate AI initiatives. “People are becoming newly invested in thinking about the quality of their data, both as a training opportunity and a business logistics opportunity.”
“If the data we’re feeding in, no matter how well we lock it down, is a mess, or it doesn’t measure what we believe it measures, or it’s located in too many disparate places… then the utility of these tools for automating low-hanging fruit jobs and returning insights is pretty limited.”
This is where AI literacy training and data literacy must work together. Without a deep understanding of data, AI tools become black boxes. The result? Unused features, misinformed decisions, and lost trust in the technology.
“Training on AI tools and training on data need to mutually reinforce one another,” Harwick emphasizes. “If you don’t pair them, you’re building on sand.”
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From Information to Empowerment
When done well, an AI literacy course does more than transfer knowledge. It transforms identity.
“We want people to be able to say, ‘I do data,’ or ‘I do AI,’” Harwick says. “Sometimes all it takes is introducing someone to Stack Overflow and saying, ‘You can Google this. There’s a whole community out there for you to plug into.’ It’s a weird light bulb moment, but it’s so empowering.”
That empowerment is especially critical in non-technical roles. “People think you need to be smart to work with AI, that it’s this arcane language,” Harwick notes. “But the truth is that machine learning replicates methods we already use just by being human. Separating things into categories. Spotting patterns. Drawing conclusions. These are things we do every day. AI just does them differently.”
Framing AI in terms of real human tasks makes AI literacy training more accessible and more relevant across departments, not just in data science teams.
Why Instructor-Led Training Still Works
As organizations explore different delivery models, Harwick makes a strong case for keeping instructor-led training at the center of AI learning efforts.
“We are firmly committed to letting [instructors] riff when they need to. There’s strong value in letting real learners with real problems address a real expert,” he explains. “And if that’s what’s going to ultimately produce the kind of learning outcome that we need in conjunction with our course content, then we want to be able to empower people to take advantage of that relationship.”
That’s especially true for AI literacy courses, where learners often need help bridging the gap between theory and application. “We always start with principles, continue with demonstration, and end with application. That’s just what works. It’s how people remember things.”
Whether delivered in person or as virtual instructor-led training, the format provides learners with the opportunity to ask questions, share use cases, and contextualize their learning in real-time.
Don’t Start with the Tools. Start with the People.
For companies just beginning their AI literacy journey, Harwick has simple advice: talk to your team.
“Really get in the trenches,” he says. “I can’t count the number of times we’ve come in thinking we’re going to solve one problem based on the framing in a request for proposals, and then realize—there are other challenges here.”
This kind of listening often reveals mismatches between perceived problems and actual needs. But it also uncovers opportunities to make training more relevant and personalized. “Be open to the possibility that you got it slightly wrong,” Harwick advises. “And that something else, something unexpected, might be more vital to upskilling.”
When learning design begins with curiosity rather than assumptions, corporate AI training becomes far more effective and human.
Ready to build meaningful AI capability across your team?
Data Society designs AI literacy courses and instructor-led training programs that pair data skills with real business context. We offer in-person and virtual instructor led training designed to meet learners where they are and help them move forward, fast. Contact us to learn more.
FAQs: AI Literacy and Corporate Training
Instructor-led training allows for live feedback, real-time problem solving, and tailored guidance. Learners can apply concepts immediately and clarify misunderstandings before they take root.
